The challenge: The logistical and financial complexity of multi-purpose arenas

Modern sports arenas and event venues, such as the Coretec Dome in Ostend, are characterized by their multi-purpose nature. One evening, the venue is home to basketball club Filou Oostende; the next day, the arena hosts a completely different event under the Coretec Dome banner, for example, organized by Groep 24. This places high demands on operations and payment infrastructure.

Traditionally, this presents a difficult dilemma: either each party invests in its own temporary POS hardware — leading to logistical hassle with setup and dismantling — or the infrastructure is shared, resulting in an administrative nightmare afterwards to manually split revenues, product flows, different price lists, and changing user rights. The arena therefore sought a smart, permanent setup that could immediately transform based on the current user, while maintaining strict financial separation.

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The solution with Beyond Ordering

Beyond Ordering implemented an advanced multi-tenant platform, allowing the fixed hardware in the arena to be optimally and flexibly utilized by the various operators:

Multi-Tenant Account Switch

With just a few clicks on the fixed all-in-one terminals, the entire POS environment switches from one organization to another. No hardware change or logistical relocation is needed to switch from Filou Oostende's account to that of Coretec Dome/Groep 24.

Dynamic Price Lists and Users

As soon as the switch is activated in the software, the terminal immediately loads the specific price lists, the correct menu design, and the associated user rights. The bar staff for that day effortlessly logs into the correct, protected customer environment.

Direct Financial Routing

Beyond Ordering's back office ensures that financial flows remain strictly separated from the very first second. Revenue from a basketball game goes directly to Filou Oostende's account, while event revenues are routed directly and flawlessly to the correct party (such as Groep 24).

The result: Maximum hardware efficiency and administrative peace of mind

The multi-tenant approach demonstrates how modern arenas can maximize their infrastructural ROI:

Sustainable cost savings on hardware

Instead of purchasing duplicate POS systems or constantly renting and moving hardware, a single fixed, high-quality installation covers the needs of all partners in the Coretec Dome.

Flawless and automated administration

Afterward, there are no complicated reconciliations or gray areas. The real-time data and reports for each tenant are immediately conclusive and can be viewed separately.

Operational flexibility

The transition between a sports match on Friday evening and a public or corporate event on Saturday morning is entirely digital, fast, and stress-free for the venue managers.

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