A combination of QR ordering and flexible waiter terminals ensures efficient operation across multiple service points.
Event
Winterbar KapAlpen
Visitors
500 to 750 per day
Hardware
8 mobile terminals, 2 POS with printer
Payments
Open loop (Bank and credit cards and wallets) & closed-loop cash cards
Features
QR ordering, table service, waiter function, invoice card
Result
Efficient service, flexible configuration, increased revenue with less staff, faster service
The challenge: Coping with staffing pressure, complex service options, and maintaining a live overview
As a winter bar, Kapalpen must perform during a short, intense period when the atmospheric après-ski hut attracts large groups of visitors simultaneously. The operational challenges are complex: skilled staff is scarce, and the workload during peak times is extremely high.
Moreover, the entire venue often consists of various, distinct zones — such as the central winter bar, an ice rink, and several external food trucks. Without the right technology, it is virtually impossible to maintain a quick bar flow, keep the barrier low for customers, and subsequently generate a comprehensive, transparent report for each specific service point.
Beyond Ordering delivers fast, professional service, high-quality tools, and an incredibly smooth ordering platform. With direct WhatsApp support, you always have backup when you need it. The value for money is excellent, which is why we would highly recommend it to any winter bar.
The Beyond Ordering Solution
Kapalpen streamlined its entire operation by strategically deploying Beyond Ordering's high-quality tools and flexible software architecture:
The ultimate hybrid ordering flow
In addition to super-smooth mobile QR ordering (where guests scan a QR code at their table, order, and pay), traditional in-person ordering at the bar or with a server is still possible. Staff use the same mobile all-in-one terminals to enter orders directly at tables or the bar and process payments via card or cash.
Separate service points within the platform
The ice rink and external food trucks are seamlessly configured in the central back office as unique, separate service points. Each point has its own price lists and printer settings, ensuring flawless logistical processing.
Direct & transparent reporting
Revenue and product flows from the winter bar, ice rink, and food trucks are recorded in real-time and completely separately. This makes financial reconciliation and monitoring easier than ever.
Direct WhatsApp Support
For absolute operational certainty, the Beyond Ordering team is on standby via a direct WhatsApp line. Fast, professional service and immediate backup ensure that bar operations never cease.
The result: Optimal calm on the floor and 100% control over the numbers
The collaboration between Kapalpen and Beyond Ordering resulted in a flawless and maximally profitable winter season:
Flexibility for every guest
By seamlessly combining QR ordering with mobile server terminals, every target group is catered to. This leads to a higher average order value and shorter queues.
Flawless administration per zone
No manual calculations or complicated spreadsheets afterwards. Direct reporting from the back office flawlessly separates the revenues from the ice rink and external food trucks.
100% Peace of Mind
The bar crew works more efficiently because orders are sent digitally to the correct preparation stations, supported by constant backup via the WhatsApp helpline.
Do you also want full control over your winter bar or pop-up concept?
Curious how we can reduce staff pressure, configure your service points independently, and maximize your revenue with our proven hybrid platform?